Last Updated: September 2026
1. About Soulace
Contact Details:
Soulace Homeo Care & Counseling Unit
ITC Colony, Banaswadi Road, Bangalore – 560005
Email: soulacecounseling1025@gmail.com
Phone: +91 8483054697
2. Information We May Collect
When you interact with our website or contact us, we may collect information such as:
- Name
- Phone number
- Email address
- Appointment details
- Messages or enquiries submitted through contact forms
- Information you voluntarily provide regarding your concerns or requirements
- Communication history with us
- Website usage information such as browser type, device information, IP address, and pages visited
We only request information that is reasonably necessary for responding to your enquiry, managing appointments, or providing relevant services.
Soulace Homeo Care & Counseling Unit provides counseling and complementary wellness support, including homeopathy and Bach Flower Remedies, with a focus on emotional well-being, personal development, family concerns, addiction recovery, and related areas.
Sensitive or Personal Information
If you voluntarily share information relating to your emotional well-being, family circumstances, addiction concerns, personal difficulties, or other health-related matters, we will treat such information with appropriate confidentiality and care.Please avoid submitting highly sensitive information through general website contact forms unless specifically requested or necessary.
3. How We Use Your Information
Information collected through our website may be used to:
- Respond to your enquiries
- Schedule and manage appointments
- Communicate with you regarding appointments or services
- Understand your requirements before a consultation
- Provide counseling or complementary wellness support
- Improve our website and user experience
- Maintain internal records
- Respond to requests, feedback, or concerns
- Protect our website against misuse, spam, or security threats
- Comply with applicable legal and regulatory requirements
We do not use your information for purposes unrelated to the reason for which it was collected without appropriate notice or consent, where required.
4. Appointment Information
When you request an appointment through our website, we may collect details necessary to process your request, such as your name, contact information, preferred appointment details, and information you choose to provide about your concerns.
Submitting an appointment request does not necessarily mean that the appointment has been confirmed. Confirmation may require communication from Soulace through phone, email, WhatsApp, or another appropriate channel.
5. Confidentiality
Soulace aims to maintain a safe, respectful, and confidential environment for individuals seeking counseling and wellness support.
Information shared during counseling or consultation is handled with care and is not intentionally disclosed to unrelated third parties except where:
- You have provided appropriate consent;
- Disclosure is required or permitted by applicable law;
- Disclosure is necessary to address a serious safety or emergency concern;
- It is necessary for legitimate administrative or professional purposes; or
- Disclosure is otherwise legally required.
No method of electronic communication can be guaranteed to be completely secure.
6. Cookies
Our website may use cookies and similar technologies to improve website functionality and understand how visitors use the website.
Cookies may help us:
- Remember certain preferences
- Improve website performance
- Understand website traffic
- Monitor website functionality
- Improve user experience
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Third-Party Services
Our website may use third-party services such as:
- Website hosting providers
- Analytics services
- Spam and security services
- Appointment or form-processing services
- Social media platforms
- Email or communication services
- Embedded content or other website technologies
These third-party services may process certain information according to their own privacy policies.
Soulace does not control the privacy practices of independent third-party websites or services.
8. External Links
Our website may contain links to external websites, including social media platforms or other resources.
Once you leave our website, Soulace is not responsible for the privacy practices, content, security, or policies of those external websites. We recommend reviewing the privacy policy of any external website you visit.
9. Data Security
We take reasonable measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.
However, no website, online form, email transmission, or electronic storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.
10. Data Retention
We may retain personal information for as long as reasonably necessary to:
- Provide or coordinate services
- Maintain appointment and communication records
- Fulfil legitimate business requirements
- Resolve disputes
- Meet legal, regulatory, accounting, or administrative requirements
When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal requirements.
11. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate involvement or consent from a parent or legal guardian where required.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
12. Your Privacy Choices
Depending on applicable law, you may have rights regarding your personal information, including requesting:
- Access to information held about you
- Correction of inaccurate information
- Deletion of information where legally applicable
- Withdrawal of consent where processing is based on consent
- Information about how your personal information is being used
To make a privacy-related request, please contact us using the details provided below.
13. Changes to This Privacy Policy
Soulace may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Soulace Homeo Care & Counseling Unit
ITC Colony, Banaswadi Road, Bangalore – 560005
Email: soulacecounseling1025@gmail.com
Phone: +91 8483054697